What happens at the complimentary Meet and Greet?
The Meet and Greet is the time where we can obtain all the necessary information needed to care for your pet. We will also take some time to get to know your pets and assess their temperaments. If, after the Meet & Greet, we're all ready and excited to move forward, payment for the upcoming scheduled visits (if there are any) and two sets of keys will be collected. You will also be given a link to our booking app/portal where you will be able to schedule any future visits, update your pet's information, etc.
Do you provide boarding services?
At this time, we do not offer boarding; however, it is something we hope to offer in the future. :)
Do you charge extra for multiple pets?
Nope! We charge by time. So, as long as everyone is well cared for and there is extra time left over for play and snuggles, all is well. If this is not possible, a longer visit time may be needed.
Will you clean up any accidents?
Of course! Please leave out cleaning supplies and we will do our best to clean up any accidents. We will also clean up during potty breaks and walks.
How do overnight stays work?
Overnight stays (10 hours) are usually from 9pm - 7am but may fluctuate slightly due to schedule. During that time, pets can have their dinner if not given earlier, go for a walk/potty break, have playtime and snuggle with sitter, sleep in bed with sitter or other designated area, go for a morning walk/potty break and have breakfast. This service includes a free midday 20-min potty break. You can also choose to add extra visits if needed at the regular rates.
Are you bonded and insured?
Yes, we are bonded and insured through Pet Sitters Associates LLC.
What happens if my pet becomes ill or injured while I'm away?
Making sure your pet is safe and well cared for is our top priority! In the event that your pet is injured or ill, we will make every attempt to contact you first and then your emergency contact. We will then proceed to the vet you have listed or the closest emergency vet.
How do you keep my keys secure and why do you need two sets of keys?
Keys are marked with your pets name and last initial, never your name or address. All keys are kept in a safe separate from client paperwork.
How do I pay you and what is your cancellation policy?
Upon making a booking with us, we require 50% upfront. The remainder is due upon departure date for pet sitting services.
8 or more days’ notice for cancellation prior to reservation: full refund
4-7 days’ notice for cancellation: 50% of total refunded
3 or fewer days’ notice for cancellation: NO refund
15 or more days’ notice for cancellation prior to reservation: full refund
7-14 days’ notice for cancellation: 50% of total refunded
6 or fewer days’ notice for cancellation: NO refund
Our office hours are 8 AM to 8 PM. If there are added visits (if we're available) made after 8pm for the following day, an extra $5 per visit will be applied.
If a visit needs to be cancelled after 8pm for the following day, no refund or credit will be given.